1. Core Delivery Terms
1.1. All transactions are strictly governed by EXW (Ex Works, Incoterms® 2020) terms. Delivery is deemed complete, and title as well as all risks to the products pass to the Customer, when the products are made available at our designated warehouse or factory.
1.2. Once the products are picked up by the Customer or their nominated carrier, all responsibilities, costs, and risks associated with transportation, insurance, import/export customs clearance, and related taxes or duties are solely borne by the Customer.

2. Logistics Arrangement Options
2.1. Customer-Arranged Pickup: The Customer may appoint their own freight forwarder to pick up the products from our designated location. No additional handling fees will be charged for this pickup process. The Customer must provide carrier details in advance for our coordination.
2.2. Shipment Arrangement Assistance (Booking Agent Service): Upon the Customer's request, we can provide freight quotations and act as a booking agent for international shipment to a specified destination port, at an additional cost. This service is offered as a convenience, and the actual contract of carriage is between the Customer and the carrier.

3. Order Processing & Transit Times
3.1. Order Processing Lead Time: After order confirmation, the standard lead time for preparing and releasing products from our warehouse is typically 3 to 15 business days, depending on product availability and order complexity.
3.2. Transit Time: The aforementioned processing lead time does not include international transit time or customs clearance in the destination country. Any estimated transit times provided by us are for reference only and are not guaranteed.

4. Customs Clearance & Taxes/Duties
4.1. Customer's Obligation: The Customer, acting as the importer of record, is responsible for all import customs clearance procedures in their country/region and for payment of all applicable customs duties, Value Added Tax (VAT), excise taxes, and other import levies.
4.2. Our Support: We will provide the essential commercial documents required for clearance, typically including a Commercial Invoice, Packing List, and a Certificate of Origin declaration. The Customer must specify any special documentation requirements (e.g., specific format Certificates of Origin, notarized invoices) prior to shipment.

5. Important Notes
5.1. The Customer must ensure that their appointed freight forwarder is qualified to handle the transportation and customs clearance of industrial equipment and complies with all relevant laws and regulations.
5.2. We are not liable for any consequences arising from shipping delays, customs inspections, regulatory changes, or incorrect information provided by the Customer.